RMA Parts & Service
Comprehensive Global Support Systems
Equipment that works at full potential is vital to a project’s success, and ultimately affects the bottom line. RMA’s Global Parts & Service Division is structured to ensure maximum efficiency and extended lifecycle management. RMA logistics systems and processes are in place to accelerate parts and related service delivery to on-site locations.
RMA provides a level of dependability and conscientious follow-up that many may promise, but few can achieve. RMA has set world standards for OEM warranty-covered service and repairs, on-site mobile service capability, timely parts and accessories delivery, and training.
RMA maintains a huge parts & accessories inventory at its distribution centers in Thailand and Dubai. This, and the extensive parts inventory available through RMA affiliated brand dealers, makes RMA worldwide service second to none. With 24-hour shipping and computerized order processing, parts are expedited wherever they’re needed. And, when the need is urgent, RMA will air freight parts to a customer’s site, overnight.
The mechanical integrity of your assets is crucially important. To help ensure maximum productivity, RMA offers lifecycle maintenance administration profiles that will minimize service costs. RMA 24/7 Technical Service Helpline is ready to help the customer minimize downtime and loss of revenue.
RMA can provide service through the manufacturer’s in-country service locations and local maintenance centers, as well as other RMA automotive and equipment service resources. Full manufacturer’s warranties accompany all RMA products.
RMA provides training to ensure product performance is as it is intended. RMA offers custom-designed curricula, professional senior-level trainers and a wide variety of courses.
RMA can train your staff on-site or at RMA training centers. Proprietary RMA-developed training tools and simulators provide hands-on demonstrations, testing and diagnosis of electrical and electronic components. Most automotive technician training courses can include a service apprenticeship program, resulting in a service certification diploma for many of the course levels offered.
RMA works closely with local dealers to ensure vital maintenance needs are covered. In critical situations, we can fly emergency service technicians to a site. In remote locations or areas without a dealership, we can provide containerized mobile service capability that can be set up within 72 hours.